Terms & Conditions

1. Definitions

"Company" means ATJ Security Ltd (trading as ICU Security), registered in England and Wales (Company No. to be confirmed). "Client" means the person, firm or company purchasing Services from the Company. "Services" means any security guarding, CCTV installation, temporary CCTV deployment, K9 services, or any other services provided by the Company. "Contract" means the agreement between the Company and the Client incorporating these Terms and Conditions. "Quotation" means the written document issued by the Company setting out the scope and price of Services.

2. Formation of Contract

A Contract is formed when the Company issues a written Quotation and the Client accepts it in writing, including by email, by clicking the acceptance link provided, or by instructing the Company to proceed. No variation to these Terms shall be binding unless agreed in writing by a director of the Company. Purchase orders issued by the Client do not vary these Terms unless expressly agreed in writing.

3. Quotations and Pricing

All Quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are exclusive of VAT, which will be charged at the prevailing rate. The Company reserves the right to adjust pricing where the scope of works materially changes from that described in the Quotation. A deposit of 25% of the total contract value may be required prior to commencement of services unless otherwise agreed in writing.

4. Payment Terms

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. The Company reserves the right to charge interest on overdue amounts at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. The Company may suspend Services without liability where payment is overdue by more than 7 days. All sums are payable in pounds sterling.

5. Provision of Services

The Company will use reasonable skill and care in providing the Services. The Company may use approved subcontractors to fulfil all or part of the Services. Where subcontractors are used, the Company remains responsible for the quality of the Services. The Client must provide safe access to the site and notify the Company of any known hazards prior to commencement. The Client is responsible for obtaining any necessary permissions, licences or consents required for the Services to be carried out.

6. Accreditations and Compliance

The Company operates in accordance with SIA licensing requirements. CCTV services are delivered in compliance with BS EN 62676 and BS 8418 standards where applicable. K9 services are provided by registered handlers. The Company holds relevant insurance including public liability and employers liability. Where the Company references NSI or SSAIB approved contractors, this refers to approved subcontractors engaged by the Company.

7. Liability

The Company's total liability to the Client under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by the Client in the 12 months preceding the claim. The Company shall not be liable for any indirect, consequential, special or punitive loss or damage, loss of profit, loss of revenue, loss of data, or loss of business opportunity. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Cancellation and Termination

Either party may terminate the Contract on 30 days written notice unless otherwise agreed. The Company may terminate immediately if the Client fails to pay any sum due, becomes insolvent, or commits a material breach of these Terms. On termination, the Client shall pay all sums due for Services rendered up to the date of termination. Where the Client cancels within 7 days of a scheduled commencement date, a cancellation fee of up to 25% of the contract value may apply.

9. Confidentiality

Both parties agree to keep confidential all information received from the other party that is marked as confidential or that would reasonably be considered confidential. This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

10. Data Protection

Both parties shall comply with all applicable data protection legislation including the UK GDPR and the Data Protection Act 2018. The Company's Privacy Policy is available on request and sets out how personal data is collected, used and stored. CCTV footage captured as part of the Services will be handled in accordance with the ICO's CCTV Code of Practice.

11. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, pandemic, civil unrest, government action, or failure of third-party suppliers.

12. Governing Law

These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Security Guarding

Manned Guarding — Additional Terms

G1. Scope of Guarding Services

Manned guarding services include static guarding, mobile patrol, keyholding, alarm response, and concierge services as specified in the Quotation. The Company will provide SIA-licensed security officers appropriate to the assignment. Guard schedules, post instructions and assignment instructions will be agreed prior to commencement.

G2. Personnel

All security officers are SIA-licensed and vetted to BS 7858 standard. The Company reserves the right to substitute personnel without notice provided replacements hold equivalent qualifications. The Client must not directly instruct, discipline or attempt to dismiss Company personnel. Any concerns regarding personnel must be raised with the Company's operations team.

G3. Client Obligations — Guarding

The Client must provide a safe working environment for security officers including adequate welfare facilities, lighting, and communication equipment where required. The Client must provide a full site induction and notify the Company of any site-specific risks, COSHH hazards, or access restrictions. The Client must not require security officers to perform duties outside the agreed scope without prior written agreement.

G4. Incident Reporting

Security officers will complete incident reports for all notable occurrences. Reports will be made available to the Client within 24 hours of an incident. The Company will notify the Client immediately of any serious incident including injury, theft, fire, or criminal activity. The Client must not instruct officers to withhold or alter incident reports.

G5. Minimum Hours and Variations

Where a minimum number of hours is specified in the Quotation, the Client will be charged for those hours regardless of whether the full hours are utilised. Variations to guard hours must be requested in writing with a minimum of 48 hours notice. Emergency cover requests will be subject to availability and may attract a premium rate.

Temporary CCTV Towers & Portable Systems

Temporary CCTV — Additional Terms

T1. Scope of Temporary CCTV Services

Temporary CCTV tower and portable CCTV services include delivery, installation, commissioning, monitoring (where specified), maintenance, and removal of equipment as set out in the Quotation. Equipment remains the property of the Company at all times.

T2. Equipment and Site Requirements

The Client must ensure the site is suitable for the installation of temporary CCTV equipment including adequate ground conditions for tower deployment, access for delivery vehicles, and a suitable power source where mains power is required. The Company will advise on site requirements prior to deployment. The Client is responsible for any ground preparation required.

T3. Client Responsibilities — Temporary CCTV

The Client must not move, adjust, tamper with, or obstruct the equipment. The Client must report any damage, vandalism, or theft of equipment to the Company immediately. The Client is liable for the cost of repair or replacement of equipment damaged or stolen while on site due to the Client's negligence or failure to take reasonable precautions. The Client must ensure the equipment is not used to monitor areas beyond the agreed scope.

T4. CCTV Monitoring

Where remote monitoring is included in the Quotation, the Company will provide monitoring in accordance with the agreed specification. Monitoring is provided on a best-efforts basis and the Company does not guarantee detection of all incidents. Monitored CCTV services will be delivered in compliance with BS 8418 where applicable. Alarm activations will be responded to in accordance with the agreed response protocol.

T5. Data and Privacy — Temporary CCTV

The Client is the data controller for footage captured by temporary CCTV equipment on their site. The Client must ensure appropriate signage is in place in accordance with ICO guidance. The Company may retain copies of footage for operational and evidential purposes for a period not exceeding 31 days unless otherwise required by law. Requests for footage must be made in writing.

T6. Removal and End of Hire

Equipment will be removed within an agreed timeframe following the end of the hire period. The Client must ensure access is available for removal. Failure to provide access may result in additional charges. The Company accepts no liability for any security incidents occurring after the agreed removal date where access for removal has been refused or delayed by the Client.

Permanent CCTV Systems

Permanent CCTV Installation — Additional Terms

P1. Scope of Permanent CCTV Installation

Permanent CCTV installation services include survey, design, supply of equipment, installation, commissioning, and handover as set out in the Quotation. Where ongoing maintenance or monitoring is included, this will be specified separately. Equipment supplied by the Company remains the property of the Client upon full payment.

P2. Survey and Design

Where a site survey is carried out prior to installation, the Company will provide a system design based on the Client's stated requirements and site conditions at the time of survey. The Company accepts no liability for changes in site conditions occurring after the survey date. Any material changes to the agreed design must be confirmed in writing and may affect the contract price.

P3. Installation Standards

All permanent CCTV installations will be carried out in accordance with BS EN 62676 and relevant British Standards. Cabling will be installed using appropriate containment and fixings. The Company will endeavour to minimise disruption to the Client's operations during installation. The Client must ensure clear access to all installation areas and that any third-party consents (e.g. landlord, planning) have been obtained prior to commencement.

P4. Commissioning and Handover

On completion of installation, the Company will commission the system and carry out functional testing. A handover document will be provided including system configuration details, user credentials, and basic operating instructions. The Client or their representative must be available for handover. Signature of the handover document constitutes acceptance of the installation.

P5. Warranty

The Company provides a 12-month warranty on installation workmanship from the date of commissioning. Equipment warranties are provided by the respective manufacturers and will be passed to the Client. The warranty does not cover damage caused by misuse, unauthorised modification, power surges, or third-party interference. Warranty claims must be reported to the Company in writing within the warranty period.

P6. Maintenance

Where a maintenance contract is included in the Quotation, the Company will carry out scheduled preventative maintenance visits and respond to reported faults within the agreed response times. Maintenance contracts are subject to separate terms which will be provided on request. The Client must not carry out or commission third-party maintenance or modifications to the system without prior written consent from the Company.

P7. Data and Privacy — Permanent CCTV

The Client is the data controller for all footage captured by the installed system. The Client is responsible for registering with the ICO where required, displaying appropriate signage, and managing data subject access requests. The Company will provide reasonable assistance in configuring retention periods and access controls during commissioning. The Company accepts no liability for the Client's failure to comply with data protection obligations.