Digital Security Management
Your Site.
Your Visibility.
ICU Security gives every client real-time visibility of their sites through a dedicated portal - and keeps every guard accountable through a mobile app that logs patrols, incidents, and welfare checks in real time.
For Clients
The Client Portal
Every ICU Security client gets access to a dedicated portal - a single place to see everything happening on your sites. No more chasing for reports. No more uncertainty about what happened overnight. Your sites, your incidents, your documents - all in one place, accessible from any device.
Portal access is set up by your ICU account manager. There is no self-registration - your login is created and managed by us, ensuring only authorised personnel can access your site data.
Client LoginLive Site Overview
See all your active sites at a glance - status, active guards, and any open incidents. Updated in real time.
Incident Reports
Every incident logged by a guard appears in your portal. You control which incidents are visible to your team.
Documents & Invoices
All your invoices, statements, and site reports in one place. Download at any time, no need to request from us.
Site Management
View all your sites, their security status, and deployment history. Full visibility of your security estate.
Mobile-First Design
Built for phones, not desktops. Guards use it on site, in the dark, with gloves on. Simple, fast, reliable.
GPS Patrol Logging
Every patrol point is logged with GPS coordinates and timestamp. Evidential-grade records of every check.
Incident Reporting
Guards log incidents in real time - type, severity, description, action taken, and photos. Immediately visible to the control room.
Secure Messaging
Two-way messaging between guards and the control room. Briefings, updates, and welfare checks - all logged.
Welfare Checks
Timed welfare check-ins ensure lone workers are safe. Missed check-ins trigger an immediate alert.
Shift Management
Guards see their scheduled shifts, start and end them from the app. All shift data feeds directly into client reporting.
For Security Personnel
The Guard App
Every security operative deployed through iCU Security uses our purpose-built guard app on shift. It replaces paper patrol logs, radio check-ins, and handwritten incident reports with a single mobile tool that creates a real-time, evidential-grade record of everything that happens on your site.
Guard accounts are created by iCU management only - there is no self-registration. Every operative is verified before they receive app access, and access is revoked immediately when a contract ends.
What This Means For You
Every patrol logged. Every incident documented. Every welfare check recorded. Your site is protected by operatives who are accountable in real time - and you can see the evidence in your client portal.
How It Works
From Contract to Portal Access
Contract Agreed
Your security contract is confirmed with ICU. Sites, services, and reporting requirements are agreed.
Portal Set Up
Your ICU account manager creates your client portal account. You receive login credentials directly - no self-registration.
Guards Deployed
Guards are assigned to your sites and given app access. They begin logging patrols and incidents from day one.
Live Visibility
Log in to your portal at any time to see live site status, incident reports, and all your documentation.
Admin-Controlled Access
All portal and app accounts are created by ICU management. No self-registration. No unauthorised access. Your data is only accessible to people we have verified.
Role-Based Permissions
Client portal users see only their own sites and data. Guard app users see only their assigned shifts. Every role has appropriate access - nothing more.
Evidential-Grade Records
All patrol logs, incident reports, and check-ins are timestamped, GPS-tagged, and stored securely. Suitable for insurance claims, regulatory compliance, and legal proceedings.
Get Started
Ready to See Your
Sites in Real Time?
Talk to us about your security requirements. Portal access is set up as part of every ICU Security contract.