Privacy

Privacy Policy


This Privacy Policy explains how iCU Security (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website www.icu-security.com (“Website”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Website:

  • Personal details: such as your name, email address, phone number, and company name when you complete our contact forms or request a quotation.

  • Technical information: including your IP address, browser type, and device information.

  • Usage data: information about how you interact with our Website (e.g., pages visited, time spent).

  • Cookies: as explained in our Cookie Policy.

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide information about our services.

  • Prepare quotations and carry out contracts if you choose to engage our services.

  • Improve our Website and services.

  • Meet our legal and regulatory obligations.

  • Send occasional updates about our services (only if you have consented).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – to provide you with the services you request.

  • Legitimate interests – to improve our services and manage our business.

  • Consent – where you have opted in to receive marketing communications.

  • Legal obligation – where processing is required by law.

4. Sharing Your Information

We will not sell or rent your personal data.
We may share information with:

  • Trusted service providers who support our website, IT, or marketing systems.

  • Legal or regulatory authorities if required to comply with the law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing of your data.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.

8. Cookies

We use cookies to improve your browsing experience and analyse website traffic. For more details, please see our Cookie Policy.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

iCU Security
Email: info@icu-security.com
Phone: 01872 309555